Remote Inbound Customer Service Agent - 8.2 Start

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join their team. As a Traveler Advisor, you will be responsible for taking inbound calls from confirmed travelers and assisting them with maintaining their itinerary through various functions.

Responsibilities:

• Handle a high volume of inbound calls; assisting customers with managing their reservation
• Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
• Taking escalated calls, deescalating calls in a customer centric environment
• Communicate comprehensive information to travelers, including details about our products and policies
• Document all customer interactions and call notes in assigned programs
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
• Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
• Attend all Team, Department, and Company meetings in a camera on environment

Requirements:

• 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls
• Displayed proficiency in an unscripted environment
• Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
• 1+ years of experience working remotely (Preference to those who have started and trained remotely)