Customer Service Agent (Remote)

Jerry is a company that has built the first app to manage car insurance and related services, and they are seeking a Customer Service Agent to assist their customers. The role involves responding to inbound calls, processing service requests, and retaining policyholders by addressing their needs and concerns.

Responsibilities:

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Requirements:

• 2+ years of experience working in a call center environment
• Ability to multitask and manage multiple competing priorities
• Passionate about helping others