Customer Success Manager - Mechanical Engineering (Remote on the West Coast)

Synera is an AI Agent Platform for Engineering, redefining product development in complex industries. They are seeking a driven Customer Success Manager with a mechanical engineering background to lead software rollouts and manage strategic accounts on the West Coast.

Responsibilities:

• You will lead software rollouts and ensure fast, measurable customer value realization
• You act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts)
• You build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach
• You start with team and company-wide syncs, followed by a Customer Success Task Force session to align priorities and share insights
• You lead an Executive Business Review (EBR) with a key client to review progress and identify growth opportunities
• You prepare an on-site workshop with a customer such as Volvo, and dedicate time to targeted outbound activities
• You run a hands-on customer workshop to explore AI use cases, followed by a Quarterly Business Review (QBR) and funnel review
• You analyze customer health metrics, define action plans, join a product webinar, and close the week with strategic reflection

Requirements:

• You resonate with Synera's Core Values - they're central to how we work, and we'll explore them together in your first interview
• You bring 10+ years of experience in the engineering domain, including enterprise account management, technical consulting, and account growth
• You have strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods
• You are confident engaging with senior stakeholders, including C-level executives
• You are highly data-driven, able to interpret customer metrics and proactively mitigate churn risks
• You bring a proactive, solution-oriented mindset with a proven track record of driving measurable account growth
• Customer Engagement: This role includes around 20-30% travel for customer visits