Customer Success Manager - California (USA)

Deckard Technologies is a GovTech data company helping local governments address residential property-related challenges with a focus on compliance and tax collection. They are seeking a Client Success Manager to manage complex municipal relationships, drive adoption of their platform, and present data-driven insights to clients.

Responsibilities:

• Own the full lifecycle for a book of Enterprise and Strategic municipal accounts: onboarding, adoption, retention, renewal, and expansion
• Serve as a strategic advisor to senior client stakeholders, connecting platform usage to their policy, revenue, and operational goals
• Build and deliver client-ready Client Business Reviews and value presentations that turn data into a clear ROI narrative
• Analyze account and platform data to surface trends, risks, and opportunities, then present findings persuasively to both clients and internal teams
• Travel to client sites for onsite, working sessions, and reviews as needed
• Partner with Sales on renewals and expansion, and act as the bridge between clients, Implementation, Support, and Product
• Identify and act on churn risk early using account health and risk signals

Requirements:

• 5+ years in customer success, account management, or a related client-facing role, with experience owning enterprise or strategic accounts
• Demonstrated ability to build and deliver client-facing presentations, both in person and over Zoom or Teams, including live technical and product demos
• Strong data fluency: able to independently analyze account data, build a value story around it, and present it confidently to senior stakeholders
• Proven success driving retention, expansion, and satisfaction across a book of high-value accounts
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into clear guidance for non-technical audiences
• Strong understanding of customer success metrics, KPIs, and account health management
• Proficiency with CRMs (HubSpot, Salesforce) and comfort working in BI or analytics tools
• Willingness to travel within the region for onsites and client engagements
• Based in the Pacific or Mountain time zone, with a strong preference for the Los Angeles or San Diego area
• SaaS or GovTech experience strongly preferred
• Bonus: familiarity with short-term rental compliance, taxation, and/or municipal operations