Key skills
Customer SuccessConsultingEnterprise SaaSERPMRPSupply Chain SystemsWorkflow SystemsCustomer Success StrategiesAI TechnologyAI-powered Workflow TransformationProject ManagementStrategic ThinkingAISaaSProblem Solving
About this role
Regrello is a dynamic startup poised to revolutionize automation within manufacturing and supply chain. They are seeking an Enterprise Customer Success Manager to serve as the strategic partner for complex enterprise customers, overseeing the entire customer lifecycle from onboarding to value realization.
Responsibilities:
- Serve as the strategic partner and point of accountability for the success of our most complex enterprise customers
- Own the entire customer lifecycle — from onboarding and training through adoption, expansion, and measurable value realization
- Act as a trusted advisor and subject matter expert, guiding customers on best practices for implementation and AI-powered workflow transformation
- Partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention
- Identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy
- Proactively manage customer feedback and critical issues with a focus on outcomes, not just escalation
- Represent Regrello with executive presence and credibility, acting as the voice of the customer internally and externally
Requirements:
- 5+ years of experience in Customer Success, Professional Services, or Consulting with a well-known enterprise SaaS solution
- Proven ability to partner with and present to senior client executives and cross-functional stakeholders
- Experience working with complex enterprise software (ERP, MRP, supply chain, or workflow systems preferred)
- Strong project management skills, including scope control, timeline ownership, and executive-ready reporting
- Familiarity with leading Customer Success strategies for onboarding, adoption, and long-term value realization
- Demonstrated ability to thrive in fast-paced, high-growth environments, with a willingness to wear multiple hats
- A strategic, customer-centric approach to problem solving to drive business value, not just resolve tickets
- Deep curiosity and fluency with AI and emerging technologies, with the ability to translate tech into customer outcomes
- Confidence challenging norms, working independently, and operating with a high degree of ownership