Customer Success Enablement Manager (remote)

DISCO is a company that provides cloud-native, artificial intelligence-powered legal solutions. The Customer Success Enablement Manager drives the success of Customer Success teams by developing training programs and resources to enhance team performance and customer experiences.

Responsibilities:

• Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans
• Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation
• Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction
• Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks
• Tailored Enablement: Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization
• Onboarding: Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required
• Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives
• Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units
• New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization
• Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams

Requirements:

• 8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology
• Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies
• Demonstrated ability to identify, design and deliver effective customer success/sales training programs
• Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments
• Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future
• Strong understanding of customer success/sales processes, methodologies and best practices
• Excellent written and verbal communications, and presentation skills
• Strong Salesforce, MEDDPICC and PlanHat experience
• Ability to analyze data and derive actionable insights
• Strong organizational and project management skills