Insurance Customer Service Representative

Hagerty is the world’s largest insurer of collectible and enthusiast vehicles, dedicated to enhancing the member experience. The Insurance Customer Service Representative will advocate for members, provide superior customer service, and assist with policy and claims management.

Responsibilities:

• Promote and sell Hagerty products and services to members and partners
• Service existing policies, claims and membership needs in a professional and timely manner
• Prepare accurate and complete documentation to support member activities and help navigate our website and self-service options
• Assist car enthusiasts and partners through billing, service and sales needs, setup new claim losses and triage incoming calls effectively
• Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members
• Maintain compliance through timely processing, producing results by executing tasks and staying action oriented
• Paying attention to call volume, monitoring various work queues & consistently staying available for calls as needed

Requirements:

• Demonstrated ability to deliver a high level of customer service
• Self-starter who is comfortable taking initiative
• Strong sense of urgency
• Displaying quality listening to understand & address each request
• Exceptional communication skills and confidence
• People person (& passion for helping others)
• Displays excellent time management skills
• Ability to learn and adapt quickly (you have a unique ability to think on your feet)
• Frequently collaborates with leaders on strengths and areas of opportunity
• Strong problem-solving skills
• Ability to multitask and prioritize
• Can work independently or within a group
• Ability to maintain confidential information
• Must exhibit core values
• Must maintain impeccable attendance
• Effective and efficient use of computer applications including MS Office products
• Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor
• Must be able to get licensed and bondable
• High school equivalency certification