Patient Customer Service Representative - Collections

Cognizant is a business processes services company seeking a Patient Customer Service Representative - Collections. The role assists hospital patients with outstanding balances by arranging repayments, handling account updates and disputes, following HIPAA and TCPA guidelines, and providing exceptional customer service.

Responsibilities:

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts
• Understand and utilize HIPAA and TCPA guidelines during each call
• Ensure all required statements have been sent for accounts handled and request statements as necessary
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary
• Assist in making outbound calls when required
• Perform other activities and responsibilities as assigned

Requirements:

• High school diploma
• Minimum one year's experience in collections/self-pay in healthcare: working with patients
• Minimum one year's experience in customer service in healthcare
• Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future
• Minimum one year's experience in Cerner