Membership Development Representative (Inside Sales)

Mpathic is hiring Membership Development Representatives (MDRs) working in a team environment to drive acquisition of new members for a leading national Catholic health sharing ministry. The role involves navigating data in the customer’s CRM, executing calls, and documenting customer engagements while fostering a culture of collegiality and excellence.

Responsibilities:

• Facile and compelling verbal and written articulation of Catholic health sharing extending beyond affordability to include moral, communitarian, and spiritual benefits
• Uphold and integrate the customer’s Catholic and Christian identity to foster the teachings of the Church in all aspects of job performance
• Ability to quickly build trust and rapport with prospective members and dynamically progress conversations to active engagement
• Walk prospective members through the application process
• Consistent, clear, and thorough documentation of all sales motions
• Work closely with customer’s clinical and onboarding teams
• Perform other duties as assigned

Requirements:

• Demonstrably superb verbal and written communication skills
• A habit of empathy, placing the needs of prospective members above other considerations
• High School Diploma or equivalent required
• Strong interpersonal skills, ability to work on a close-knit team and autonomously
• Professional, courteous, and generous work attitude with a desire and ability to learn
• Ability to identify solutions based on established processes and procedures
• Meticulous habits in logging sales interactions via established business processes and tools
• Effectively drive and manage progress through sales development stages to secure increased membership for our customer
• Experience working with Office365 applications
• Reliable non-Chromebook computer (Windows 11 or macOS 12+)
• 8 GB RAM minimum
• High-speed internet (25 Mbps download / 5 Mbps upload or better)
• Ability to support video conferencing (webcam, headset with mic)
• Comfortable installing required software, updates, and security tools (VPN, MFA, endpoint protection)
• Secure, private workspace suitable for professional calls during business hours
• Must clear all required background checks
• Must be able to provide proof of eligibility to legally work in the United States
• Knowledge of or experience with Christian health sharing ministries a significant plus
• Sales or Customer Service experience preferred, though not required
• College degree preferred
• Experience working with CRMs and Contact Center platforms preferred
• 16 GB RAM preferred