Lead Director - Digital Product Management (Pharmacy Services Financial Technology Solutions)

CVS Health is focused on building a world of health around every individual, providing a more connected and compassionate health experience. They are seeking an experienced Lead Director of Product Management to lead the strategic vision and execution of their product roadmap, ensuring high-quality product delivery and innovation while managing cross-functional teams.

Responsibilities:

• Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations
• Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners
• Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings
• Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap
• Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream)
• Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements
• Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities
• Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models

Requirements:

• 10 + years overall experience, including 8+ years of product management experience, owning enterprise-scale products/capabilities
• 3+ years of experience leading and developing teams
• 3+ years of experience working in an agile environment and leading decentralized teams
• Ability to travel at least 25% per year (about once a month)
• Bachelor's degree or equivalent experience
• Pharmacy Benefits Management or healthcare experience
• BI or Analytics Product Management experience
• High technology and data acumen
• Experience product transformation, activation and operational model within complex environments across large organizations
• Experience problem solving and consulting within complex environments across large organizations
• Experience facilitating cross-functional teams' efforts with an appreciation for diverse perspectives and experience
• Clear and concise oral and written communication skills, strong interpersonal skills with executive presence and ability to influence across disciplines and levels of seniority
• Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams
• Critical thinker with the ability to make informed choices in a high-pressure environment
• Build and maintain strong relationships across key stakeholders and constituents
• Must be passionate about contributing to an organization focused on continuously improving internal and external customer experiences