Head of Product / Director of Product Management

10xTravel is a leading name in points and miles, dedicated to helping travelers maximize their rewards. They are seeking a Head of Product to lead the growth of their subscription service, overseeing product development and driving revenue through activation, conversion, and retention strategies.

Responsibilities:

• Grow durable, compounding recurring revenue by driving activation, tool onboarding, conversion, and retention across web and mobile
• Own the product roadmap end to end, every priority tied to revenue and retention
• Lead product direction and requirements, and partner with developers to ship, accountable together for outcomes, not output
• Lead Voice of Customer including research, NPS/CSAT, intercept surveys, and user feedback
• Ship native iOS and Android apps and grow adoption after launch
• Build a lightweight testing-and-analytics habit: experiments, A/B testing, event tracking, and product data
• Work with marketing to grow the subscription and protect affiliate revenue
• Own product leadership across the company, driving alignment through stakeholder management and influence

Requirements:

• 7+ years in product management: senior ownership of a consumer subscription, SaaS, fintech, e-commerce, or digital-media product, accountable for activation, conversion, retention, and revenue
• Subscription growth expertise: funnel instrumentation, churn diagnosis, cohort analysis, experimentation, and monetization
• Mobile track record: launching native iOS and Android apps and growing adoption
• Harden-and-scale experience: an early product with traction matured into a durable growth engine, not zero-to-one or big-company optimization
• Shipping with a small dev team: writing specs engineers build from, with the technical fluency to weigh trade-offs and earn their trust
• Project and stakeholder management: bringing structure to cross-functional work and driving it to completion
• Self-starting and inclusive: hands-on in a small, fast team, owning the work without owning it alone
• Experience taking a media or affiliate business toward subscription
• Background in the points and miles world, travel, loyalty, or fintech
• Knowledge of the credit-card affiliate business
• Experience shipping AI-powered features