Product Manager Customer Data Platform (Remote)

Hyatt is a global hospitality company seeking a Product Manager of Customer Data Platform to join its Marketing Technology team. The role owns the end-to-end CDP product lifecycle, translates business needs into scalable solutions, and partners with cross-functional teams to improve customer insights, data quality, and data-driven marketing and sales efforts.

Responsibilities:

• Work in cross-functional and agile product pods alongside Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, other Product Managers, and executives to improve the experience of guests and customers worldwide
• Own and manage the end-to-end product lifecycle of the Customer Data Platform, including strategy, roadmap, feature definition, and delivery
• Lead the planning, scoping, and prioritization of projects to achieve all of our goals and outcomes
• Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship products quickly
• Ensure data quality definition, monitoring, alerts and recourse is built into roadmap plans and engineering requirements of each data initiative/product
• Ensure new data or product requirements are in compliance with Hyatt policies and/or corresponding contracts before being passed to engineers
• Define and ensure products meet business SLAs
• Represent the team with partners and senior company leaders to align resources and prioritization
• Promote enterprise-wide adoption of the Customer Data Platform
• Educate teams on the Customer Data Platform and use cases
• Foster an environment that enables the Customer Data Platform to grow and advance quickly while maintaining a high standard for quality
• Some travel may be required

Requirements:

• 4+ years of experience as a Product Manager with a record of successfully managing, building or launching enterprise or consumer software, applications or business intelligence tools
• 2+ years of experience working with Customer Data Platforms utilizing 1st party data to create customer profiles and building audiences
• Proven experience working in an agile environment
• Proven experience shipping products
• Knowledge of modern data Infrastructure, data governance and related processes
• Proven ability to navigate difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
• Experience with customer empathy and experience shaping product direction and execution based on customer needs
• Excellent organization, communication, and presentation skills
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience working with Customer Data Platforms, preferably Amperity
• Experience using Jira, ThoughtSpot, Confluence