SAP - Customer - Retail Choice - Manager - Consulting - Location OPEN

EY is a globally connected powerhouse of diverse teams, dedicated to building a better working world. They are seeking an SAP Retail Choice Manager to lead the design and delivery of Retail Choice solutions within large-scale SAP IS-U transformation programs, ensuring compliance with market and regulatory requirements.

Responsibilities:

• Lead the Retail Choice functional workstream through design, build, testing, and deployment phases
• Define target operating models and business process transformation strategies for deregulated utility markets
• Own end-to-end Retail Choice business processes, including:
• Customer enrollment and switching
• Supplier onboarding and termination
• Move-in, move-out, and drop transactions
• Customer lifecycle management
• Market settlement support processes
• Lead requirements gathering, fit-gap assessments, and solution workshops
• Approve functional design documents and ensure alignment with enterprise architecture standards
• Drive integration design across SAP IS-U and external market systems, including MDMS, EDI gateways, and third-party suppliers
• Ensure compliance with market rules, regulatory requirements, and transaction processing standards
• Manage project deliverables, risks, timelines, and functional team performance
• Lead cross-functional teams across business, functional, and technical workstreams
• Oversee testing strategy, including SIT, UAT, market testing, and deployment readiness activities
• Support data migration, reconciliation, cutover planning, and production readiness
• Serve as a trusted advisor to client leadership and business stakeholders
• Facilitate executive steering committee discussions and provide decision support
• Coordinate with market operators, regulatory bodies, and external vendors as required
• Support proposal development, solution design, and pursuit activities
• Identify opportunities to expand client relationships and deliver additional value

Requirements:

• A bachelor's degree
• 4 to 6 years of SAP IS-U or Utilities industry experience
• 3+ years leading SAP implementation workstreams or project teams
• Deep expertise in Retail Choice and deregulated utility market processes
• Experience leading large-scale utility transformation programs
• Strong knowledge of: SAP IS-U, FI-CA, Device Management, SAP C4C, EDI and IDoc market messaging, IDE, IDEX, APE, and MPM frameworks, Utility customer operations and billing processes
• Strong written, verbal, presentation and client management skills
• Experience managing functional teams and project-based resources
• Experience developing functional designs and business requirements
• A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%
• Prior consulting experience
• SAP Utilities certifications
• Experience delivering at least one full lifecycle SAP IS-U implementation
• Experience leading cross-functional transformation programs
• Knowledge of utility regulatory frameworks and market operations
• Experience supporting business development, proposals, and client pursuits