Customer Service Representatives - Remote

Aplin is excited to partner with their client in hiring multiple Customer Service Representatives to join their team in Mesa, Arizona. The role involves assisting customers through various channels and providing exceptional service to create positive customer experiences.

Responsibilities:

• Respond to customer inquiries through inbound calls, email, and chat
• Provide accurate information about products, services, and processes
• Resolve customer concerns professionally and efficiently
• Deliver a positive, friendly, and solution-focused experience with every interaction
• Maintain accurate records of customer interactions
• Learn and stay current on products, services, and company procedures
• Meet quality, productivity, and attendance expectations
• Work collaboratively with team members and leadership to achieve service goals

Requirements:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving and active listening abilities
• Comfortable using multiple computer applications while assisting customers
• Reliable, dependable, and committed to providing outstanding customer service
• Must be available 6 am to 6 pm Monday to Friday and available within Arizona to work remotely
• Ability to work onsite in a dynamic fast-paced, team-oriented environment
• Criminal background check is required
• Six months to one year of customer service or contact centre experience preferred