Customer Service Representative

HCLTech is committed to providing quality customer service across various brands. They are seeking a Customer Service Representative to manage customer interactions through multiple channels, ensuring a positive experience for clients.

Responsibilities:

• Handle inbound and outbound calls, e-mail, live chat, and social media monitoring (internal and external)
• Account management
• General queries
• Placing orders
• Reporting adverse events
• Trouble inquiries

Requirements:

• Must be self-directed and able to work independently
• Demonstrate good problem solving skills
• Demonstrate critical thinking skills
• Demonstrate multi-tasking skills as there are a number of computer programs involved in the handling of calls
• Need to be comfortable with quickly navigating, and talking and typing simultaneously
• HS/GED
• Call Center Exp./Knowledge
• Work from Home Experience
• Typing/Computer Navigation
• Social Media Knowledge
• Active Listening Skills/Data Entry
• A Typing Test is required for this role. Passing Score MUST be at least 45 WPM
• Previous call center experience is preferred or strong customer service focused work history