Senior Account Manager - Market Research (Remote)

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, and pharmaceuticals. They are seeking a Senior Account Manager to drive client satisfaction and revenue growth through effective account management and team supervision.

Responsibilities:

• Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities
• Actively network within existing client contacts for any new business/prospects
• Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues
• Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
• Resolving sales or delivery issues with client and Operations teams
• Managing bid requests, and ensuring proper and timely delivery
• Collaborating with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on all projects
• Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities
• Maintaining personal quota while delivering on the above

Requirements:

• Uses the CRM (HubSpot) proficiently to log all sales activity – calls, bids, meetings. Updates contact and company information as required. Able to correctly move a project through the deal cycle and manages pipeline using HubSpot. Produces, maintains and disseminates to internal teams well written, informed Account Plans
• Takes full ownership of individual revenue, GP and sales goals. Is able to provide an accurate weekly and monthly sales forecast when requested to
• Understands research methods and methodologies. Comprehends client objectives and can offer guidance around the service/product options available to our clients. Speaks confidently when delivering a bid to a customer. Proactively advises clients on Compliance
• Works collaboratively with each of the other internal teams to the benefit of our client. Drives client service whilst also maintaining a healthy GP. Proactively handles critical client conversations and supports Operations in project delivery