Senior Customer Advocacy Manager - Remote Work

BairesDev is a leading technology company delivering cutting-edge solutions to major clients and startups. They are seeking a Senior Customer Advocacy Manager to build and scale a program that transforms successful clients into brand advocates, generating social proof and amplifying the customer voice across marketing and sales channels.

Responsibilities:

• Design and manage a customer advocacy program that identifies, nurtures, and activates brand advocates
• Develop a robust pipeline of customer references, case studies, testimonials, and peer review contributions
• Partner with sales and marketing teams to deploy advocacy assets at key moments in the buyer journey
• Engage directly with customers to understand their success stories and translate them into compelling content
• Build and manage an advisory board or VIP community of top clients to deepen strategic relationships
• Track advocacy program metrics including reference request fulfillment, content production, and influence on pipeline

Requirements:

• 4+ years of experience in customer advocacy, client marketing, or customer success marketing
• Demonstrated experience building advocacy programs and managing reference pipelines
• Strong relationship-building skills with the ability to engage and motivate clients to participate in marketing activities
• Experience producing customer success content such as case studies, video testimonials, and co-marketing pieces
• Familiarity with advocacy platforms such as Influitive, ReferenceEdge, or similar tools