Patient Account Customer Service Rep- Revenue Cycle- Remote

Ochsner Health is committed to serving and innovating in healthcare since 1942. They are seeking a Patient Account Customer Service Rep responsible for handling patient billing inquiries and providing exceptional customer service to ensure patient satisfaction.

Responsibilities:

• Promptly replies and provides accurate information to customers regarding medical bill accounts via inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately
• Records and maintains transactions appropriately ensuring account balances and discrepancies are resolved within the prescribed period
• Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility
• Educates the debtor on any available payment options, as well as explain the financial impact of various alternatives
• Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction
• Must represent the company by providing appropriate/applicable levels of competency and professionalism to ensure all patients issues are resolve timely, accurately and efficiently
• Ensures each call is handled appropriately and effectively to ensure the highest level of patient satisfaction
• Other duties as required

Requirements:

• High School diploma or equivalent
• 1 year of customer service, healthcare, or office experience
• Must have computer skills and dexterity required for data entry and retrieval of patient information
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Ability to perform effectively under conditions of fluctuating workload
• Works with minimal supervision and makes independent decisions
• Bachelor's degree
• Previous call center experience
• Experience with medical terminology in a medical billing environment