Customer Service Rep

Waste Connections is a leading waste management company seeking a high energy Customer Service Representative to join their team in Ramsey, MN. The role involves assisting customers with service requests, resolving disputes, and promoting goodwill while working in a fast-paced office environment.

Responsibilities:

• Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system
• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services
• A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed

Requirements:

• Ability to read, write, comprehend and communicate in English
• High School Diploma or GED required
• Basic Math Skills required for position
• Typing and 10-key skills are required
• 2 years of Phone Customer Service experience preferred
• Experience with MS Word, Excel, and Email preferred