Customer Service Rep II

The Hillman Group is a company focused on customer experience, and they are seeking a Customer Service Rep II. The role involves maintaining knowledge of department procedures, training associates, and striving for high levels of customer satisfaction.

Responsibilities:

• Maintains current knowledge of department operating procedures and updates assigned technical product information
• Continually strives for a higher level of service and customer/department satisfaction
• Participates in departmental improvement teams
• Attends meetings based on related assignments and responsibilities
• Assists in the training of new and existing associates in the department
• Makes recommendations regarding follow up procedures and implementation

Requirements:

• High School diploma or GED equivalent
• Strong Skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint
• Excellent interpersonal, problem solving and communication skills
• Able to work with a variety of personalities and maintain composure under stressful conditions
• College degree and at least one year customer service experience
• General knowledge of hardware industry, Distribution or Retail