Partner Success Manager - In Market, Southern CA

Side is a company focused on expanding its footprint in the real estate sector, and they are seeking a Partner Success Manager to lead strategic relationships with real estate partners. In this role, you will manage existing partnerships and pursue new opportunities to drive growth while acting as a strategic advisor to help partners succeed.

Responsibilities:

• With a portfolio of multiple partners, the Partner Success Manager will build and maintain high-impact partner relationships by developing strategic account plans that align with partners’ growth goals and Side’s business objectives
• Develop annual business plans and detailed strategic roadmaps tailored to each partner, focusing on measurable goals that accelerate business performance and success. Achieve 100% Net Dollar Retention annually
• Drive regional expansion by actively identifying, connecting with, and recruiting top-performing luxury agents and teams. Accountable for a monthly quota of introductory meetings and collaborate with marketing, brokerage, and leadership teams to execute sales cycles
• Confidently communicate the value of Side’s brokerage platform to drive engagement with prospects and deepen adoption, efficiency, and retention among partners
• Spend 50% of your time leading regular virtual and in-person meetings with partners to consult on key business metrics, track performance, and ensure progress across initiatives and deliverables
• Serve as a subject matter expert on Side’s pricing model and financial tools to guide partners in designing profitable compensation plans and competitive commission structures
• Analyze partner financials, including P&L statements, to deliver actionable insights and strategic recommendations that strengthen overall financial health and performance. Document weekly in internal CRM system(s)
• Regularly attend industry and customer events to cultivate strong partner relationships, reinforce community engagement, and champion the unique value of the Side network

Requirements:

• 8+ years experience in business management, consulting, strategic account management, sales and/or business ownership. Licensed broker is a plus
• 8+ years experience in residential real estate, understand local industry associations and market trends relevant to the company's operations
• Ability to lead, guide and motivate top performing agents to achieve desired results
• Understands financial principles applied to real estate, teamerage P&Ls, budgeting, and financial analysis
• Operates autonomously in a fast paced environment with capacity to identify challenges, propose solutions, and make informed decisions to guide our customer's success
• Strong professional communication and persuasion skills
• Effectively structures their work, prioritizes tasks, and keeps track of important details
• Capacity to handle change and adapt strategies based on market conditions and business needs
• Cares deeply about people and helping others to achieve their goals