VOLTO Consulting is seeking an Application Support & Development Engineer to provide maintenance, support, and enhancement of IT applications in the Health Science and Translational Sciences domains. The role involves hands-on application and database support, managing vendor services, and ensuring alignment with technical standards while addressing business requests.

Responsibilities:

Serve as the IT managed services lead for applications supporting Translational Sciences and Development, providing oversight of vendor-delivered support and operational services
Act as a dedicated, hands-on technical resource for supported applications, including application administration, troubleshooting, configuration, upgrades, and production support
Perform or coordinate application and database installation, configuration, patching, upgrade, deployment, and validation-support activities as needed
Collaborate in Azure infrastructure environments, including Azure Portal coordination, application server setup, file share setup, storage, connectivity, backup, and environment readiness activities
Provide technical support for scientific applications, with preferred domain knowledge in protein analysis, mass spectrometry applications, bioinformatics tools, and scientific data management platforms. (list of applications provided at the end of the document)
Coordinate internally with Enterprise Architecture to onboard new applications and ensure alignment with enterprise standards and architecture principles
Review requests for new applications or significant changes to existing applications; assess technical fit, hosting model, infrastructure needs, integrations, security, IAM, database requirements, support model, compliance considerations, and operational readiness
Create requests and supporting technical materials for the Technology Solution Board to review, including solution summaries, architecture considerations, risks, dependencies, and recommended next steps
Work with Infrastructure and Security teams to onboard approved applications, complete required reviews, address vulnerabilities, establish environments, and prepare solutions for production support
Provide service support to users, including logging, triaging, responding to, and coordinating resolution of P1 tickets and other production support issues
Work with IAM teams to automate user access provisioning and de-provisioning for supported applications where feasible
Create, maintain, and periodically update runbooks, support procedures, escalation paths, system documentation, and operational readiness materials
Monitor vendor performance and service quality, including incident trends, SLA adherence, recurring issues, operational metrics, and continuous improvement opportunities
Communicate status, risks, issues, questions, and decisions to IT leadership, business stakeholders, vendors, and cross-functional IT partners in a timely manner

Requirements:

Application maintenance, support, and enhancement of IT applications supporting Health Science / Translational Sciences (TS) and Development areas
Experienced in hands-on application and database support, managed services oversight, technical solution assessment, application onboarding, release support, and production support for scientific and development applications
Serve as the IT managed services lead for applications supporting Translational Sciences and Development, providing oversight of vendor-delivered support and operational services
Act as a dedicated, hands-on technical resource for supported applications, including application administration, troubleshooting, configuration, upgrades, and production support
Perform or coordinate application and database installation, configuration, patching, upgrade, deployment, and validation-support activities as needed
Collaborate in Azure infrastructure environments, including Azure Portal coordination, application server setup, file share setup, storage, connectivity, backup, and environment readiness activities
Coordinate internally with Enterprise Architecture to onboard new applications and ensure alignment with enterprise standards and architecture principles
Review requests for new applications or significant changes to existing applications; assess technical fit, hosting model, infrastructure needs, integrations, security, IAM, database requirements, support model, compliance considerations, and operational readiness
Create requests and supporting technical materials for the Technology Solution Board to review, including solution summaries, architecture considerations, risks, dependencies, and recommended next steps
Work with Infrastructure and Security teams to onboard approved applications, complete required reviews, address vulnerabilities, establish environments, and prepare solutions for production support
Provide service support to users, including logging, triaging, responding to, and coordinating resolution of P1 tickets and other production support issues
Work with IAM teams to automate user access provisioning and de-provisioning for supported applications where feasible
Create, maintain, and periodically update runbooks, support procedures, escalation paths, system documentation, and operational readiness materials
Monitor vendor performance and service quality, including incident trends, SLA adherence, recurring issues, operational metrics, and continuous improvement opportunities
Communicate status, risks, issues, questions, and decisions to IT leadership, business stakeholders, vendors, and cross-functional IT partners in a timely manner
Preferred domain knowledge in protein analysis, mass spectrometry applications, bioinformatics tools, and scientific data management platforms

EDI Production Support Engineer

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