Software Support Engineer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. They are seeking a talented Software Support Engineer to contribute to the success of their ophthalmology software products by managing customer support and software development tasks.

Responsibilities:

• Manage and resolve support tickets, including escalations, troubleshooting, and follow-up to ensure a positive customer experience
• Investigate order issues, identify duplicate or failed orders, and use SQL/Tableau to analyze data and generate reports
• Partner with customers, suppliers, and internal teams to resolve issues and improve support processes
• Document support procedures and promote self-service capabilities to reduce future support needs
• Support user onboarding, account management, access requests, and customer verification
• Configure practice, location, and supplier account setups while following cybersecurity best practices
• Maintain account security, including password resets and account deactivation
• Validate system configurations and conduct testing prior to onboarding and production releases
• Develop and execute automated and manual test plans, including Python/Selenium-based testing
• Identify, troubleshoot, and escalate system, data, and cross-product issues to ensure platform quality and reliability
• Support ongoing system maintenance, data monitoring, and new product implementations

Requirements:

• 4+ years of professional software development experience
• Prior experience providing L2 or higher support for applications, preferably in healthcare
• 2+ years experience supporting web applications
• Must be able to use the Microsoft Office suite of applications proficiently and comfortably, with above average expertise in MS Excel to manipulate and analyze datasets
• Proven ability to manage multiple tasks simultaneously, while communicating progress in an organized fashion
• Experience with DevOps practices and tools, such as integration, functional and automated testing
• Strong communication and relationship-building skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Proficient in Microsoft Office Suite and effective across written, verbal, and presentation-based communication
• Experience with SQL (PostgreSQL preferred), Python, and JavaScript; PHP is a plus
• Ability to extract and analyze data, work collaboratively in a development environment, and deliver organized, high-quality results
• Degree or equivalent and typically requires 4+ years of relevant experience
• Bachelor's degree in computer science, Information Management or other technical discipline or equivalent experience
• Experience with cloud platforms (AWS, Azure) and AI tools is a plus
• Healthcare industry experience, including EMR or Practice Management systems, preferred