Senior Site Reliability Engineer

Epic Kids is the leading digital reading platform built for kids 12 and under, trusted by millions of children, educators, and families around the world. They are seeking a Senior Site Reliability Engineer to drive the stability, observability, and reliability of their platform while collaborating with product and data engineering teams. The role involves managing cloud infrastructure, CI/CD pipelines, and observability practices to ensure high availability and performance.

Responsibilities:

• Drive the reliability of Epic's infrastructure—set and track SLOs/SLIs, reduce toil, and engineer out recurring instability
• Build and operate the cloud infrastructure and container platform for high availability, scalability, and cost efficiency—including workload scheduling, autoscaling, networking, and graceful failure handling
• Maintain and improve CI/CD pipelines for fast, safe delivery across engineering teams
• Own and evolve the observability stack—metrics, logs, traces, dashboards, and alerts
• Manage infrastructure as code across the organization, with a focus on consistency, change safety, and reproducibility
• Own platform security practices—including secrets management, IAM policies, and network segmentation
• Support compliance-aware infrastructure practices—including vulnerability management, access reviews, audit-evidence flows, and incident-response readiness
• Participate in a frequent on-call rotation; drive incident response, blameless post-mortems, and follow-through on systemic fixes
• Partner with product and data engineering teams to troubleshoot platform issues and guide developers on infrastructure best practices

Requirements:

• Bachelor's degree or higher in Computer Science, Software Engineering, or a related field
• 5+ years of experience in infrastructure, platform, DevOps, or a related engineering role, with a track record of measurably improving production reliability—including defining SLOs, reducing incident frequency or MTTR, and eliminating recurring failure modes
• Hands-on experience with Google Cloud Platform (GCP), including GCE, GCS, VPC, IAM, Cloud Monitoring, and related services
• Experience with Docker and Kubernetes (GKE), including containerizing workloads, Helm, and cluster fundamentals
• Experience with CI/CD pipelines such as GitHub Actions, ArgoCD, Jenkins, or similar tools
• Experience with an observability platform such as New Relic, including metrics, logging, alerting, and dashboards
• Proficiency with Terraform for managing infrastructure as code
• Scripting or programming experience with Python, Bash, or similar languages
• Experience operating workflow orchestration platforms such as Dagster or Airflow as a service for data or platform teams
• Familiarity with PromRelay for metrics forwarding and alert routing
• Familiarity with the operational footprint of data platforms, including warehouse infrastructure, job schedulers, and batch workloads
• Experience working within distributed or global engineering teams
• Working knowledge of compliance frameworks such as SOC 2, FERPA, and COPPA, as well as GRC tools
• Proficiency in Mandarin Chinese is a plus