Senior Site Reliability Engineer

Ellucian is a company that powers innovation for higher education, serving over 21 million students globally. They are seeking a Senior Site Reliability Engineer to ensure the reliability, performance, and cost-efficiency of their production systems, focusing on DevOps practices and incident management.

Responsibilities:

• Own and improve system reliability, availability, and performance for production environments
• Design, implement, and manage monitoring, alerting, and observability using DataDog (required)
• Lead incident response efforts, including troubleshooting, mitigation, and post-incident reviews
• Perform detailed root cause analysis (RCA) and drive permanent resolutions
• Partner with engineering and DevOps teams to build scalable, resilient infrastructure
• Automate operational processes to improve efficiency and reduce risk
• Analyze and optimize infrastructure and application costs
• Define and manage SLIs/SLOs to meet reliability targets
• Continuously improve deployment, monitoring, and operational practices

Requirements:

• 5+ years of experience in Site Reliability Engineering, DevOps, or similar roles
• Strong, hands-on expertise with DataDog (APM, logs, metrics, dashboards, alerting)
• Experience with cloud platforms (AWS, Azure, or GCP)
• Proficiency in DevOps practices and tools (CI/CD, Infrastructure as Code such as Terraform)
• Strong troubleshooting skills and experience conducting root cause analysis in distributed systems
• Experience with containers and orchestration (Docker, Kubernetes)
• Scripting or programming experience (Python, Bash, or similar)
• Proven ability to analyze and optimize cloud costs
• Own and improve system reliability, availability, and performance for production environments
• Design, implement, and manage monitoring, alerting, and observability using DataDog (required)
• Lead incident response efforts, including troubleshooting, mitigation, and post-incident reviews
• Perform detailed root cause analysis (RCA) and drive permanent resolutions
• Partner with engineering and DevOps teams to build scalable, resilient infrastructure
• Automate operational processes to improve efficiency and reduce risk
• Analyze and optimize infrastructure and application costs
• Define and manage SLIs/SLOs to meet reliability targets
• Continuously improve deployment, monitoring, and operational practices
• Experience with cost management tools (e.g., AWS Cost Explorer, Azure Cost Management)
• Familiarity with cloud security and compliance best practices
• Experience supporting high-availability, customer-facing systems
• Strong collaboration and communication skills