Customer Service Agent

APR is a leader in airport parking reservations and is seeking a full-time Customer Service Agent to provide support via email, phone, and live chat. The role involves assisting customers with new and existing reservations and playing a key part in gathering customer feedback to improve services.

Responsibilities:

• Provide email, phone, and live chat support to customers for new and existing airport parking and parking/hotel package reservations
• Identify and escalate product and website feedback to the management team

Requirements:

• Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift
• Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods
• An aptitude for problem solving and conflict resolution, and a general affinity for people
• Experience with the tools of online CS – Virtual Call Center software, enterprise email and live chat solutions – and basic software like MS Office, email, popular web browsers, file sharing services like Google Docs and Dropbox, and Skype
• A recent-model Windows-based computer with a headphone jack and a hi-speed broadband Internet connection