Customer Success Manager

Arvist is a company focused on improving warehouse operations through a real-time QC and compliance platform. They are seeking a Customer Success Manager who understands logistics and can build trusted relationships with clients, driving adoption and measurable outcomes while managing client accounts from deployment to renewal.

Responsibilities:

• Own the client experience from signed contract through go-live, making sure every deployment lands cleanly and users are up and running quickly
• Work directly with warehouse supervisors and floor staff to drive adoption and make sure Arvist is being used the way it was designed to be
• Coordinate with our technical team to resolve configuration issues, integration questions, and anything that slows a client down post-deployment
• Serve as the primary point of contact for your assigned accounts, building relationships across multiple levels of each client organization
• Lead regular business reviews, presenting ROI data, usage trends, and roadmap updates to operations and leadership stakeholders
• Identify and get ahead of churn risk before it becomes a problem -- through usage data, relationship signals, and proactive outreach
• Own renewals for your accounts in partnership with the sales team
• Identify expansion opportunities within existing accounts: additional sites, new use cases, and deeper integrations with client workflows
• Work with the sales team to support expansion conversations with the right context and client proof points
• Capture and communicate client feedback to product and engineering to inform the roadmap
• Track and report on key metrics for each account: claims reduction, error rates, inspection volume, and labor impact
• Help clients build internal reporting and workflows that make Arvist's value visible to their leadership
• Develop case studies, success stories, and reference relationships that support Arvist's commercial growth