Manager, Customer Strategy and Success

Oshi Health is a virtual digestive health practice on a mission to transform GI care. They are seeking a dynamic Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners, collaborating closely with cross-functional teams to drive partner growth.

Responsibilities:

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
• Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
• Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
• Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
• Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
• Influence key stakeholders through clear, confident external communication and cross-functional alignment

Requirements:

• 2–4 years of relevant experience post-undergraduate, with demonstrated progression in your field
• Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
• Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
• Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator
• Healthcare or digital health experience
• Familiarity with QBR preparation and delivery
• Experience in a high-growth, mission-driven, or startup environment