Customer Success Manager

Eon is a market leader in patient management and is pioneering the use of Artificial Intelligence in healthcare. They are seeking a highly motivated Customer Success Manager who will be responsible for managing strategic client relationships, ensuring program utilization, and driving engagement with program outcomes.

Responsibilities:

• Serve as the primary point of contact for a portfolio of clients, ensuring high adoption, satisfaction, and measurable outcomes
• Build and maintain strong relationships with key client stakeholders, including end-users and administrators
• Monitor client health using engagement and usage metrics; proactively identify risks and opportunities
• Lead regular client meetings to review goals, performance, and success metrics; prepare agendas and coordinate across internal teams
• Deliver ongoing education to drive product adoption
• Understand and track contract terms, program scope, and client-specific goals. Act as the voice of the customer internally, collaborating with product, sales, and implementation teams to drive continuous improvement
• Support client retention and growth by driving satisfaction, advocacy, and expansion opportunities

Requirements:

• Bachelor's degree preferred, or equivalent combination of education and relevant experience
• 3+ years in customer success, account management, or client-facing roles within healthcare; experience with digital health vendors or providers strongly preferred
• Data-driven mindset with a track record of using metrics to improve client outcomes and engagement
• Comfortable engaging with clinical stakeholders and understanding clinical workflows
• Strong organizational and prioritization skills in a fast-paced, evolving environment
• Effective communicator and collaborator with strong interpersonal skills
• Self-motivated, resourceful, and able to work independently as well as part of a team
• Proficient in standard business software (e.g., Google Suite)
• Passion for helping others and a creative, solutions-oriented approach to challenges