Sales Operations Analyst

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Sales Operations Analyst will perform Business Operations activities, including maintaining division bookings snapshots, managing sales order holds, and interfacing with various teams to support sales functions.

Responsibilities:

• Maintain a bookings snapshot report including weekly analysis of snapshot data
• Review sales orders in SAP for shipment holds. As needed review allocations, configuration issues and pricing
• Generate and maintain various Master Ops and Snapshot reports utilizing advanced Excel skills
• Respond to inquiries relative to order conditions and configurations from Program Managers, Division Sales, Master Scheduler, Configuration Analyst, Trades Services and Finance
• Complete quarter end close activities
• Concentrated support and work commitment during peak activities, such as at the end of corporate fiscal periods
• Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results
• Good communication and telephone skills to relate and resolve specific order issues. Ability to act in authoritative role in meetings or related discussions
• Familiarity of PC and related functionalities such as WORD, EXCEL, Power Query, SAP and Caerus database preferred
• Receive quote requests, quote changes, adjustments and cancellations from Field Sales, Divisional Sales, Master Schedulers and Program Managers. Submit requests to Corporate OA for order processing as needed
• Needs to be able to react quickly in a fast-past environment
• Willingness to work cross-functionally with other members of Business Operations
• Concentrated support and work commitment during peak activities, such as at the end of corporate fiscal periods
• Respond to inquiries relative to Order conditions and configurations from Program Managers, Division Sales, Master Scheduler, Configuration Analyst, Trades Services and Finance
• Skills on functionalities of Microsoft Excel
• SAP ECC and SAP CRM, MS Teams, Sharepoint, Power BI reporting experience preferred but willing to train
• Strong communication skills and ability to follow up with sales people
• Ability to react quickly in a fast paced environment
• Provide support for quotes, sales forecasts, shipments
• Must be able to function independently and self-motivated without daily direction
• Excellent organizational and project management skills
• Ability to work within a global environment, with sensitivities and understanding of cultural and multiple time zone challenges