About this role
Jerry is a company that has developed an app to manage car ownership and insurance needs. As a Customer Service Agent, you will respond to customer inquiries, process service requests, and help retain policyholders by providing solutions.
Responsibilities:
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Requirements:
- You have 2+ years of experience working in a call center environment
- You can multitask and manage multiple competing priorities
- You are passionate about helping others