Client Success Manager (PST / MST)

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. They are seeking an exceptional Client Success Manager to support self-serve customers, resolve client requests, and drive account growth and retention through expert communication and technical skills.

Responsibilities:

• Act as the primary point of contact for Self-Serve clients on any questions related to the StackAdapt platform
• Support clients to ensure the successful delivery of their programmatic campaigns
• Work collaboratively with our Sales and internal teams to provide data, insights, and surface questions that help inform our thinking about how to improve our product and services, as well as develop new features, products, and support for our customers
• Develop innovative solutions to resolve problems at scale
• Take the initiative to retain and grow high-potential customers
• Search and analyze data sources to provide insights on product usage
• Resolve application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Assist in the creation of Support documentation for frequently experienced challenges
• Resolve various business and technical incidents, related to the StackAdapt platform including escalating to other technical teams
• Take initiative on tickets that can be completed without Development team assistance