Manager, UX Research

Smartsheet is a company that empowers teams to manage work seamlessly. They are hiring a Manager of UX Research to lead research for core product areas, uncovering customer insights that drive product decisions and measurable business impact.

Responsibilities:

• Own the research roadmap for your product area, identifying the opportunities with the highest potential for customer and business impact
• Manage and mentor a small team of researchers, supporting their growth and the quality of their work
• Lead research planning and execution end to end, building alignment with cross-functional peers and stakeholders throughout the process
• Collaborate with Product, Design, and Engineering partners to align research priorities with business goals
• Synthesize research with other sources of data, such as product analytics and competitive intelligence, to surface patterns and opportunities and tie product levers to business results
• Translate complex findings into clear narratives and actionable recommendations, and present them to stakeholders at all levels, including senior leaders
• Contribute to scalable research practices and infrastructure that advance Smartsheet's UX maturity, including sourcing vendors to augment your team

Requirements:

• 7+ years of UX research experience on digital products, with a proven track record of insights that led to measurable product improvements
• Experience managing or mentoring researchers, with a record of growing people and elevating work beyond your own
• Expertise in quantitative and qualitative methods, paired with the judgment to know when to use which
• Experience conducting complex research at scale
• A track record of driving alignment with cross-functional partners around user needs and bringing peers into the research process
• Proven ability to present research to executive audiences and influence the decisions that follow
• Experience with B2B products that support business productivity, project management, or processes