Customer Success

Lumi, founded by Colin Kaepernick, is revolutionizing storytelling through Generative AI, focusing on empowering diverse storytellers and enhancing education. This role involves leading onboarding for schools, conducting professional development for educators, building strong relationships with educational stakeholders, and acting as the customer advocate to improve Lumi's platform and programs.

Responsibilities:

• Lead the onboarding process for new schools, ensuring a smooth and impactful introduction to Lumi’s platform
• Plan and execute professional development sessions, empowering educators to integrate storytelling and technology into their classrooms effectively
• Build and maintain strong relationships with educators, administrators, and district leaders, acting as a trusted partner and advocate for Lumi
• Facilitate regular school and district meetings to monitor progress, gather feedback, and address any challenges
• Organize and oversee enrichment trips, speaker events, and end-of-year showcases, ensuring exceptional delivery and alignment with program goals
• Utilize Lumi’s built-in feedback tools to gather insights from users and translate them into actionable improvements
• Serve as the voice of the customer, working closely with Lumi’s product and leadership teams to refine and enhance offerings