Actively contribute to the growth of Rue des Vignerons by managing the entirety of our Customer Service and proactively participating in its continuous improvement.
You will have a dual role that keeps you in regular contact with both our customers and partners:
Support: You will respond to inquiries from private and professional customers: event organization, group bookings, specific reservation requests, answering questions, guidance and advice.
You will also ensure overall customer satisfaction for Rue des Vignerons.
Strategic: You will support us in designing and implementing a structured customer service: improving the customer journey, handling inquiries and creating reports, managing and leveraging CRM (HubSpot), long-term perspective and tool enhancement. Commercial Relations: You will assist Account Managers in managing their partner portfolios: monitoring and optimization, registration follow-ups, updating winemaker profiles, handling customer disputes.

You are dynamic, responsive, curious, and also organized and thorough.
You demonstrate autonomy but know how to work in a team.
You have a strong customer-oriented mindset and a drive to do things well.
You have strong writing skills, and good spelling is important to you!
You are comfortable on the phone.
You speak and write English.
You are proficient with Excel and its counterpart Google Sheets; some familiarity with HubSpot or Salesforce would be a plus!
You have an interest in wine and tourism.

Monthly internship allowance equivalent to 15% of the French Social Security ceiling.
Meal vouchers (tickets restaurant).
50% coverage of transportation costs based on a subscription.
Remote work offered 2 days per week (Monday and Friday).
Company-provided computer equipment.

Customer Success Intern

Key skills