Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.

Experience in cloud computing, telecommunications, or related industries
Experience in managing customer success programs, customer retention, and upselling strategies.
Ability to analyze customer data and usage trends to identify areas of improvement.
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
Bilingual in Mandarin Chinese is a must.

Customer Success Partner, Mandarin Bilingual

Key skills