Virtual - Loyalty - Comcast Business Sales

Comcast is a leading technology provider to small businesses, offering a range of connectivity and communication solutions. The role focuses on retaining existing customers by addressing their concerns and renegotiating service agreements, while supporting various customer satisfaction initiatives.

Responsibilities:

• Uses active listening, empathy and assumes ownership of customer issues through to resolution
• Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues
• Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast
• Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate
• Meets or exceeds budgeted retention goals for all product lines
• Demonstrates strong problem solving and communications skills
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Requirements:

• High School Diploma / GED
• 2-5 Years Relevant Work Experience
• Sales - Customer Accounts required
• Strong problem solving and communications skills
• Ability to work nights and weekends, variable schedule(s) and overtime as necessary
• Adaptability
• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization
• Billing Tools
• Inbound/Outbound Call Center
• MS Suite
• MS Teams Proficiency
• MS Outlook Proficiency