ICON EyecareRemote
Senior Systems Engineer
United States of America
Full Time
4 hours ago
$80,000 - $100,000 USD
Visa Sponsor
Key skills
Windows ServerVMware ESX/vCenterActive DirectoryGroup PolicySynologyVeeamDruvaWSUSMicrosoft 365Exchange OnlineSharePointPowerShellCisco networkingAruba networkingWatchGuard firewallsCloudflareVPNSentinelOneBlackpoint MDRAbnormal AINessusKnowBe4Enterprise password managementPenetration testingYubico MFAHIPAA complianceAutomoxLogMeInPrinterLogicIGELAdobe EnterpriseDocuSign EnterpriseNovaPDFNextGenCompulinkOfficeMateHICSOAP ProInstaMedRingCentralZoomZendeskAWSAICommunicationPenetration Testing
About this role
EVP EyeCare is a privately held, full-service medical ophthalmology provider focused on improving patient care through technology. The Senior Systems Engineer will build and support server and network infrastructure, ensuring reliable operations and providing technical support across multiple locations.
Responsibilities:
- Build, deploy, and support our server infrastructure — primarily Windows Server running on clustered VMware and Hyper-V environments with enterprise storage — to keep our teams running smoothly every day
- Maintain and support our network infrastructure, including Cisco managed switches and WatchGuard firewalls, ensuring reliable connectivity across all locations
- Serve as a trusted technical resource for our teams, providing thoughtful advice and timely problem resolution when issues arise
- Create and maintain clear, accurate documentation of our IT resources and systems so knowledge is shared and readily available
- Support computer and communication resources both on-site and remotely, helping our teams stay connected wherever they're working
- Collaborate with fellow engineers and IT staff to share ticket resolution responsibilities and ensure consistent, high-quality support
- Uphold HIPAA security procedures to protect patient and organizational information at every touchpoint
- Provide on-site and remote end-user support as needed. With approximately 20 offices across 3 states, our EVP Technical Support Team plays a vital role in supporting our people locally and remotely. This role requires the ability to collaborate across technical and non-technical teams, work independently when needed, and bring strong customer service skills to every interaction
Requirements:
- 4 to 7 years of hands-on experience with servers, storage, PCs, laptops, network hardware, and operating systems is required
- Infrastructure: Windows Server, VMware ESX/vCenter, Active Directory, Group Policy, Synology, Veeam, Druva, WSUS, and desktop/server/network hardware
- Microsoft: Microsoft 365, Exchange Online, Teams, SharePoint, and PowerShell
- Networking: Cisco, Aruba, WatchGuard, Cloudflare, VPN, and circuit management
- Cybersecurity: SentinelOne, Blackpoint MDR, Abnormal AI, Nessus, KnowBe4, enterprise password management, penetration testing, and Yubico MFA — including a solid working knowledge of HIPAA compliance
- Endpoint Management: Automox, LogMeIn, PrinterLogic, IGEL, Adobe Enterprise, DocuSign Enterprise, and NovaPDF
- Clinical Applications: NextGen, Compulink, OfficeMate, HICSOAP Pro, and InstaMed
- Communications: RingCentral, Teams, and Zoom
- Operations: Zendesk, vendor management, Upwork contractor management
- 5-10% travel required
- AWS (preferred)
- Industry certifications (Microsoft, CompTIA, CISSP) are desirable but not required