Lead Systems Engineer – L4

Role Overview

• Act as the primary escalation point for Level 1 and Level 2 support engineers.
• Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues.
• Configure and support Single Sign-On (SSO) using Microsoft Entra.
• Assist clients in meeting cybersecurity and compliance framework requirements.
• Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions.
• Monitor service tickets to ensure timely resolution within agreed service levels.
• Monitor system alerts, logs, and proactively address issues.
• Identify system vulnerabilities and implement appropriate remediation.
• Perform root cause analysis to minimise recurring incidents.
• Design, plan, and deliver IT infrastructure projects.
• Lead Microsoft 365 and file server migrations.
• Deploy and configure Microsoft Intune environments.
• Deliver SharePoint migration projects.
• Implement disaster recovery solutions.
• Configure networking infrastructure, including firewall deployments.
• Support technical research and solution design alongside the Technical Manager.
• Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records.
• Maintain accurate project and service documentation within documentation platforms.
• Foster strong client relationships through professional communication and high-quality service delivery.
• Demonstrate professionalism and accountability in all customer interactions.
• Maintain accurate time recording and documentation for all completed work.

Requirements

• Minimum of 7-10 years' experience within a Managed Services Provider (MSP) or multi-client IT services environment.
• Strong experience supporting Microsoft 365 environments.
• Ability to independently learn, evaluate, and implement new technologies.
• Proven ability to contribute to service improvement initiatives.
• Relevant IT qualifications or industry certifications are highly regarded.
• Microsoft 365 administration
• Microsoft Intune
• Microsoft Windows Server and Desktop Operating Systems
• Router and firewall administration
• Network administration
• Microsoft Defender or other endpoint protection platforms
• ConnectWise Automate or similar RMM platforms
• ConnectWise Manage or similar ticketing systems
• Microsoft Azure
• Microsoft PowerShell
• Cloudflare products
• Azure Virtual Desktop (AVD) or other VDI technologies
• Microsoft Teams Phone System
• Microsoft Power Automate
• Microsoft Sentinel or other SIEM platforms
• Security frameworks such as CIS or NIST
• Ubiquiti UniFi
• macOS support
• ITIL knowledge
• Microsoft 365 Expert, Azure Associate, or equivalent certification
• Networking and/or firewall certification
• Cybersecurity certification
• Commitment to ongoing professional development and technical certification
• Excellent verbal and written English communication skills
• Strong analytical and troubleshooting abilities
• High attention to detail
• Self-motivated with the ability to work independently and collaboratively
• Strong time management and multitasking skills
• Fast learner with a proactive and inquisitive mindset
• Committed to delivering quality outcomes and seeing tasks through to completion

Tech Stack

• Azure
• Cyber Security
• Firewalls
• MacOS

Benefits

• 💰 Get paid in Australian Dollars
• 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
• 🩺 Generous OPD coverage from doctor visits to all your medical needs
• 🏡 Home office setup allowance to build your ideal workspace
• 🌐 Internet allowance to keep you connected
• 💪 Gym & wellness allowance to stay fit and balanced
• 🎉 Work hard, play hard – regular team events & engagement activities
• 🧠 Diji Assist – Mental health & counseling support when you need it
• 📚 We invest in you – reimbursement for industry certifications
• 🗣️ Open-door culture – your ideas and feedback always matter
• 🌍 Flexible work – home or office, wherever you do your best work
• 🏆 Rewards & recognition that actually recognize you
• 🥳 Great christmas & financial year-end parties to unwind with your loved ones