Key skills
SaaSCommunication
About this role
Roles & responsibilities
Handle customer queries primarily via web chat.
Educate current customers and potential customers on products and services.
Should be willing to handle customer escalations and calls when need persists.
Achieve the KPI’S and objectives in the cadence set by the team.
Building connection/rapport to personalise the chat conversation.
Be an active and responsible team member in all aspects of work.
Requirements
Must have
Willing to visit office twice a week (Hybrid Model)
0-1 years of experience in chat or customer facing roles.
Exceptional oral and written communication skills.
Passion towards amazing customer experience.
Excellent typing skills including speed and accuracy.
Ability to multitask and manage multiple conversations simultaneously.
Willing to work in rotational night shifts.
Flexibility to work in night shifts.
Good analytical and interpretational skills.
Attention to detail.
About us
We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!