HR Coordinator

Matthews International is a global company headquartered in Pittsburgh, Pennsylvania, and they are seeking an HR Coordinator for their HR Service Center. The role involves answering inquiries, resolving problems, and maintaining databases while providing excellent customer service to employees.

Responsibilities:

• Answers incoming questions immediately via phone, e-mail and web portal
• Contacts customers via oral or written correspondence to resolve questions
• Documents all pertinent employee information, including name, department, contact information and the nature of their call
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Additional duties as assigned