Manager of Digital Engagement
Orlando, Florida, United States of America
Contract
1 week ago
$50 USD
Key skills
AIGenerative AILarge Language ModelsAnalyticsSalesforceCRMJiraAgileProject ManagementChange ManagementCommunication
About this role
Software Guidance & Assistance, Inc., (SGA), is searching for a Manager of Digital Engagement for a RIGHT TO HIRE assignment with one of our premier Sports Entertainment client in Purchase , NY
Job Description:
Role Purpose
The Manager of Digital Engagement manages the tactical execution of the digital strategy. As the organization transitions to a data-driven operating model, this role is critical in establishing our foundational digital processes.
While the initial focus of this role is establishing CRM workflows and supporting the integration of AI tools, it will evolve to manage the broader digital activation pipeline. You will bridge the gap between technical implementation and business adoption, ensuring new systems and tools are integrated into daily marketing and communication efforts. This role ensures complex engagement strategies are translated into reliable, automated workflows.
Key Responsibilities
1. Enterprise CRM Setup & Adoption
Workflow Configuration: Build and execute business use-cases. Translate high-level lifecycle journeys into configured, automated workflows (e.g., audience segmentation, trigger-based messaging).
System Adoption & Enablement: Drive internal adoption of the CRM and marketing automation tools. Develop documentation, establish best practices, and facilitate user training so cross-functional teams use these systems effectively.
Data Privacy & Compliance: Execute segmentation and list management protocols. Enforce data hygiene and compliance with global and regional data privacy regulations (ie. GDPR, CCPA, CAN-SPAM, and emerging standards) to ensure the CRM remains a secure and compliant system of record.
2. AI Integration & Process Automation
AI Tool Integration: Support the testing and integration of AI initiatives (e.g.,
generative AI for content, AI-driven search, process pilots). Test, validate, and embed new AI tools into existing digital workflows to drive team efficiency.
Process Optimization: Audit manual digital processes from intake to deployment and identify opportunities to introduce automation, reduce friction and accelerate time-to-market for digital campaigns.
3. Digital Activation, Tracking & Quality Assurance (QA)
Cross-Functional Coordination: Connect with teams including Marketing, Content & Communications, and Technology to Translate business requirements into actionable tasks with clear handoffs and organizational alignment.
Measurement & Tracking: Ensure tracking and analytics are requested for every new channel, campaign, automation, workflow, and landing page. Act as the bridge to confirm requirements and roll up into the broader enterprise reporting coordinating closely with Analytics and Technology teams who own implementation.
Intake Governance: Manage the digital intake queue across the organization using project management tools (e.g., Jira, Monday.com, Asana). Prioritize cross-functional requests to align resource capacity with overarching strategic goals.
Deployment & Trafficking: Oversee the end-to-end setup, QA, and deployment of multi-channel digital campaigns.
Quality Assurance: Enforce workflows to prevent errors in personalization, linking, rendering, and tracking across all digital touchpoints before they reach the consumer.
Qualifications
Education: Bachelor's degree in business, IT, Marketing, or related field.
Experience: 4+ years of hands-on experience in digital operations, marketing automation, systems administration, or CRM implementation.
CRM & MarTech Expertise: Applied knowledge of enterprise-level CRM and Marketing Automation systems (e.g., Salesforce, Dynamics, Adobe Experience Cloud). Proven ability to translate requirements into technical workflows.
Preferred Certifications: Professional certifications in enterprise solutions (e.g., Salesforce, Adobe Certifications) or agile project management are highly preferred.
AI & Innovation: Experience in implementing modern technology, including piloting AI tools, testing Large Language Models (LLMs), and automating manual workflows.
Change Management: Track record of driving user adoption, creating operational documentation, and training business users on new software or digital processes.
Project Management: High proficiency in utilizing workflow management software to triage, prioritize, and manage high-volume technical requests.
Operational Rigor: Detail-oriented with a commitment to maintaining strong standards for user experience. Ability to troubleshoot technical system errors and execute complex tasks accurately under tight deadlines
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Job Description:
Role Purpose
The Manager of Digital Engagement manages the tactical execution of the digital strategy. As the organization transitions to a data-driven operating model, this role is critical in establishing our foundational digital processes.
While the initial focus of this role is establishing CRM workflows and supporting the integration of AI tools, it will evolve to manage the broader digital activation pipeline. You will bridge the gap between technical implementation and business adoption, ensuring new systems and tools are integrated into daily marketing and communication efforts. This role ensures complex engagement strategies are translated into reliable, automated workflows.
Key Responsibilities
1. Enterprise CRM Setup & Adoption
Workflow Configuration: Build and execute business use-cases. Translate high-level lifecycle journeys into configured, automated workflows (e.g., audience segmentation, trigger-based messaging).
System Adoption & Enablement: Drive internal adoption of the CRM and marketing automation tools. Develop documentation, establish best practices, and facilitate user training so cross-functional teams use these systems effectively.
Data Privacy & Compliance: Execute segmentation and list management protocols. Enforce data hygiene and compliance with global and regional data privacy regulations (ie. GDPR, CCPA, CAN-SPAM, and emerging standards) to ensure the CRM remains a secure and compliant system of record.
2. AI Integration & Process Automation
AI Tool Integration: Support the testing and integration of AI initiatives (e.g.,
generative AI for content, AI-driven search, process pilots). Test, validate, and embed new AI tools into existing digital workflows to drive team efficiency.
Process Optimization: Audit manual digital processes from intake to deployment and identify opportunities to introduce automation, reduce friction and accelerate time-to-market for digital campaigns.
3. Digital Activation, Tracking & Quality Assurance (QA)
Cross-Functional Coordination: Connect with teams including Marketing, Content & Communications, and Technology to Translate business requirements into actionable tasks with clear handoffs and organizational alignment.
Measurement & Tracking: Ensure tracking and analytics are requested for every new channel, campaign, automation, workflow, and landing page. Act as the bridge to confirm requirements and roll up into the broader enterprise reporting coordinating closely with Analytics and Technology teams who own implementation.
Intake Governance: Manage the digital intake queue across the organization using project management tools (e.g., Jira, Monday.com, Asana). Prioritize cross-functional requests to align resource capacity with overarching strategic goals.
Deployment & Trafficking: Oversee the end-to-end setup, QA, and deployment of multi-channel digital campaigns.
Quality Assurance: Enforce workflows to prevent errors in personalization, linking, rendering, and tracking across all digital touchpoints before they reach the consumer.
Qualifications
Education: Bachelor's degree in business, IT, Marketing, or related field.
Experience: 4+ years of hands-on experience in digital operations, marketing automation, systems administration, or CRM implementation.
CRM & MarTech Expertise: Applied knowledge of enterprise-level CRM and Marketing Automation systems (e.g., Salesforce, Dynamics, Adobe Experience Cloud). Proven ability to translate requirements into technical workflows.
Preferred Certifications: Professional certifications in enterprise solutions (e.g., Salesforce, Adobe Certifications) or agile project management are highly preferred.
AI & Innovation: Experience in implementing modern technology, including piloting AI tools, testing Large Language Models (LLMs), and automating manual workflows.
Change Management: Track record of driving user adoption, creating operational documentation, and training business users on new software or digital processes.
Project Management: High proficiency in utilizing workflow management software to triage, prioritize, and manage high-volume technical requests.
Operational Rigor: Detail-oriented with a commitment to maintaining strong standards for user experience. Ability to troubleshoot technical system errors and execute complex tasks accurately under tight deadlines
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.