Senior Analyst, Business Transformation Office

Elastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data. The Business Transformation Program Analyst will support projects from intake through delivery, coordinating Salesforce enhancement requests and partnering with business stakeholders to deliver scalable solutions.

Responsibilities:

• Coordinate the end-to-end intake, prioritization, and delivery of Salesforce enhancement requests
• Partner with business stakeholders to gather requirements, document processes, and clarify business needs
• Serve as the primary liaison between Revenue Operations and IT delivery teams
• Track project timelines, action items, risks, and key operational metrics
• Support user acceptance testing (UAT), release readiness, and change management activities
• Create process documentation, training materials, and user communications
• Identify opportunities to simplify, standardize, and improve business processes

Requirements:

• Bachelor's degree in Business, Information Systems, Operations, Engineering, or a related field
• 1–3 years of experience in Project Management, Business Analysis, Revenue Operations, Sales Operations, Process Improvement, or Technology Implementation
• Experience with Salesforce or another CRM platform
• Knowledge with project management tools such as Jira, Asana, Monday.com, or Smartsheet
• Solid Excel or Google Sheets skills
• You should have great communication skills
• You need to be organized
• You also need solid analytical skills
• Experience documenting business processes is a plus