Sales Account Manager

Freshpet is dedicated to transforming pet nutrition through fresh, real foods. The Sales Account Manager will drive execution and grow the Neighborhood Pet, Farm & Feed, and independent retail business by managing accounts, optimizing distribution, and building strong relationships with store teams and distributor partners.

Responsibilities:

• Manage a portfolio of Neighborhood Pet and Farm & Feed accounts to drive sales velocity by optimizing assortment and placement
• Identify and execute opportunities to expand distribution with optimal assortment and grow in-store presence
• Support new store acquisition and expansion within existing accounts
• Distributor and account support
• Build strong working relationships with store managers, regional contacts, and distributor partners
• Partner with distributor representatives to improve key retail metrics and account penetration
• Train and educate distributor reps and store teams on Freshpet products, merchandising standards, and product superiority
• Execute retail priorities to ensure strong in-store presence and performance
• Audit stores regularly to ensure compliance with planograms (POG), in-stock levels, and chiller conditions
• Identify and resolve execution gaps including out-of-stocks, voids, and merchandising concerns
• Ensure strong in-store standards are consistently met, including POG standards, new item placement and rapid distribution build
• Partner with internal teams and own coordination (sales, marketing, operations) to ensure alignment with retail strategies and execution
• Proactively identify and help resolve execution issues to maintain strong in-store presence
• Share insights to improve processes and retail performance
• Use available tools (Nielsen, Power BI, internal reporting) to track performance and identify areas for improvement
• Monitor key performance indicators including distribution, velocity and in-stock levels
• Share field insights and opportunities to improve retail conditions

Requirements:

• Bachelor's degree in business, Marketing, or related field (or equivalent experience)
• 2–5 years of experience in CPG, retail, or sales (pet or perishable experience a plus)
• Willingness to travel frequently (50–70%) and spend significant time in the field
• Strong work ethic with a hands-on, roll-up-your-sleeves mindset
• Ability to build relationships quickly and communicate effectively at the store and distributor level
• Basic analytical skills and familiarity with Microsoft Office
• High level of ownership, accountability, and desire to learn and grow within the organization
• Experience with Nielsen, Salesforce, or Power BI