Vice President of Supportive Services

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

Role Overview

The VP of Supportive Services leads the agency’s Supportive Services Department and is responsible for developing and implementing systems that integrate “out of the exam room” services related to the social determinants of health with organizational clinical services to advance the agency’s mission of promoting healthy people and communities.

Reporting to the EVP of Supportive Services, this role works closely with all Supportive Services Department programs and services which include the agency’s homeless and PLWH housing programs, homeless street outreach, social services, health promotions and education as well as substance abuse recovery and therapy services. This role is accountable for delivering measurable results aligned with departmental and organizational goals and ensuring alignment with our company vision and core values.

Areas of Accountability - This position is directly accountable for the following key areas:

Grants Management

·         Provide contractual and operational oversight of assigned federal, state, local, and private foundation grants.

·         Ensure the successful fulfilment of grant and service line metrics and deliverables.

·         Track and analyze grant budget expenditures to effectively and appropriately utilize and spend down funds.

·         Maintain knowledge of regulatory and other pertinent requirements related to areas of oversight.  

·         Support public and private grant submission processes (e.g., writing narratives, compiling data, etc.).

Service Line and Program Development

·         Develop and provide guidance in the execution of patient-centered service delivery strategies (e.g., workflows, customer service, etc.).

·         Ensure service line alignment across agency domains, especially clinical related objectives, goals, and systems that address continuity of care and reinforce the agency’s mission and values.

·         Establish service-line growth goals.

·         Assist in the development of departmental service line expansion goals.

Staff Supervision

·         Provides direct supervision of department management staff.

·         Develop and oversee management of team goals and objectives.

·         Monitor subordinate effectiveness in managing their respective programs, service lines, and teams.

·         Implement and evaluate management training activities.

·         Evaluate performance on a regular and consistent basis utilizing the Entrepreneurial Operating System (EOS) People Analyzer model.

Analytics, Reporting & Continuous Improvement

·         Track and analyze metrics and goals related to service line and program performance to ensure desired outcomes are realized

·         Oversee the compilation and analysis of performance data and the timely submission of required program/service line reports.

·         Share insights based on data analysis with executive leadership on refining service lines and program service delivery strategies and service integration.

·         Collaborate with internal departments, programs, service lines, and community partners to ensure satisfactory and consistent patient/client experiences.

Education, Licensure/Certification:

·         Bachelor’s degree required in the field of Social Work, Public Health, or a closely related field; master’s degree or higher preferred.  

·         Minimum 5-7 years of experience in managing federal, state, and local government grants and contracts.

·         Minimum 7 years of experience providing direct supervision to multi-disciplinary teams.

·         Experience in service line development and execution in a healthcare or social/human services environment. 

·         Demonstrated proficiency in Microsoft Office suite applications. 

·         Experience collaborating with internal teams, vendors, and external partners.

·         Bi-lingual (English/Spanish) verbal and written communication skills desirable.

·         Experience in healthcare, human services, or mission-driven nonprofit organizations is strongly preferred. 

Experience, Skills/Abilities Related Requirements:

·         Strong people's management skills.

·         Excellent written and verbal communications skills.

·         Strong project management and workflow coordination skills. 

·         Ability to manage competing priorities and meet deadlines. 

·         Creative problem-solving balanced with data-driven optimization. 

·         Attention to detail and commitment to brand consistency. 

·         Collaborative mindset with the ability to support cross-functional operational efforts.