Customer Service Rep Associate - Evernorth Health Services - Remote

Cigna Healthcare is an advocate for better health through every stage of life, and they are seeking a Customer Service Rep Associate to join their Payer Solutions Operations customer service team. The incumbent will be responsible for responding to customer and provider inquiries related to services, maintaining call center statistics, and handling precertification calls.

Responsibilities:

• Handles incoming calls for precertification and status of providers in our network
• Responsible for appropriate documentation of precertification calls
• Responsible for handling incoming fax and mail inquiries for precertification or provider status
• Handles web request and emails as required from internal and external contacts
• Maintain appropriate audit results and call protocols to deliver service expectations to customers
• Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers

Requirements:

• Must be a current contractor with Cigna, Express Scripts, or Evernorth to be considered
• High School diploma or GED required
• 2 TO 3 years' experience in service operations environment, preferably call center environment
• Knowledge of Medical Coding and Billing
• Articulate, service oriented and accurate documentation process skills
• Analytical, attention to detail and quality oriented
• Strong organizational and time management skills
• Strong written and verbal communication skills
• Knowledge of MS applications
• Problem solving skills
• Ability to manage multiple tasks and work under pressure in a fast-paced environment
• 40 WPM