Sr Client Onboarding Manager (Large Market)

Transamerica is a financial services company that has been helping people achieve their financial goals for over a century. They are seeking a Senior Client Onboarding Manager to oversee the onboarding of new retirement plans and manage relationships with various stakeholders to ensure a smooth installation process.

Responsibilities:

• Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans
• Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation
• Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates. [Commentary: TM understands legal rules and provider practices to determine best timing to receive plan data]
• Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate
• Manage transition of funds out of blackout to the service team within set timetable. Initiate extension notices if needed
• Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods
• Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan
• Create and ensure regulatory notices are accurate and distributed to participants on time
• Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design
• Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations
• Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information. Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition
• Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture
• Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met
• Confirm the accuracy and delivery of enrollment materials to participants once plans are in place

Requirements:

• Bachelor's degree in a business field or equivalent experience
• Five years of experience in the financial services industry including client management, installations/conversions, or contract compliance
• In-depth understanding of retirement plan regulations
• Client focused to provide exceptional customer service
• Outstanding written/oral communication and relationship building skills
• Time management and organizational skills to handle multiple installations at various points in the conversion project lifecycle
• Problem solving skills and attention to detail
• Ability to quickly learn and navigate numerous systems/applications