Patient Coordinator at Roos Orthodontics

Description

The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.

Essential Responsibilities:

•  Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
•  Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
•  Coordinate pre-appointment and follow-up visits as directed by the clinical team.
•  Contact patients to confirm appointments and provide preparation and follow-up instructions.
•  Clearly communicate preparation instructions, financial expectations, and appointment timelines.
•  Address patient questions and concerns in a professional and compassionate manner.
•  Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
•  Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
•  Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
•  Monitor and reorder supplies as needed to support daily operations.
•  Assist patients at check-in and check-out when necessary.
•  Support administrative projects and provide coverage during absences or high-volume periods.
•  Participate in regular staff meetings and training sessions.
•  Perform other duties and responsibilities assigned by management.

Requirements

Qualifications & Experience:

•  High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
•  Previous experience in dental or healthcare scheduling preferred.
•  Strong organizational and multitasking skills.
•  Excellent communication and patient service skills.
•  Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
•  Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.