Case creation and records transfer in collaboration with the Case Management team and providers.
Provide members with assistance, support, and follow-up where necessary.
Management of call logs and cases in Boost/Salesforce as it relates to scheduling, medical records management, documentation and communication.
Provide exceptional service to internal and external stakeholders, including but not limited to providers and members.
Provide administrative assistance to providers and Case Managers with various tasks.
Collaborate with the clinical team (Case Managers, in particular) to support case progression.
Support identification and selection of appropriate specialists/third parties using internal database.
Assist with scheduling calls between members and providers.
Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records.
Escalate case-related questions/concerns to the Case Manager.

3-5 years’ experience in a fast-paced professional office environment; hospital, physician practice, or other medical environment preferred
Post-Secondary degree strongly preferred
Knowledge of medical terminology
Exceptional organizational skills, with the ability to multi-task
Exceptional problem-solving skills with the ability to focus on issue resolution to drive efficiencies
Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner
Bilingual (English & French Canadian) is considered an asset
Ability to influence others to achieve positive results
Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat, and medical imaging software an asset

Case Coordinator

Key skills