Multifamily Customer Engagement and Partner Management - Principal

Fannie Mae is foundational to housing finance, and they are seeking a Principal for Multifamily Customer Engagement and Partner Management. This role involves consulting with management, overseeing customer network development, and supporting customer engagement opportunities.

Responsibilities:

• Building strong relationships with multifamily owners and DUS lenders by developing customized financing strategies and delivering best‑in‑class customer service
• Partner with credit, legal, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles
• Providing guidance and recommendations on promoting and selling Fannie Mae's products and services
• Providing subject matter expertise, best practices, and recommendations to management

Requirements:

• 8 years relevant experience
• Strong understanding of Fannie Mae multifamily products and DUS/GSE underwriting standards
• Ability to deliver training on complex products and processes and support internal and external learning
• Demonstrates curiosity and adaptability by learning and responsibly applying new techniques, including artificial intelligence, to reimagine how we work
• Bachelor's Level Degree (Required)
• Bachelor's degree or equivalent
• Demonstrated relationship management skills, with a proven ability to engage effectively with internal and external stakeholders
• Demonstrated strategic thinking, strong client relationship management, and ability to offer solutions to complex issues
• Strong written, verbal, and presentation skills for communicating complex transactions to senior leadership and other internal stakeholders
• Adept at delivering clear and concise presentations tailored to diverse stakeholder audiences